Enjoy FREE shipping, 2-3 days delivery for all orders.
For orders over 450€
2-3 working days delivery for 50€ (UPS Express Saver Service)
4-6 working days delivery for 35€ (UPS Standard Service)
4-8 working days delivery for 25€ (Registered Hellenic Postal Service)
USA & Canada / Rest of the World
5-10 days delivery via ONLY Registered Hellenic Mail Postal Service.
In case you wish your order to be sent with UPS, DHL, TNT, please contact us by phone on the number shown on your order invoice or by email at email@example.com, so as to calculate the exact transportation cost to your special address of delivery. We shall notify you by e-mail about this cost that you have to cover prior to shipment.
Customs and taxes may apply for deliveries to these countries. The recipient of the shipment is responsible for all import fees, if any.
• Orders are typically dispatched within 48 hours of receipt and need 2-10 days for shipment, depending on destination.
• Once the order is dispatched, you will be notified for the tracking number of your order by email.
• All orders are shipped via Recorded Hellenic Mail, or UPS Express Saver or Standard Service and Geniki Taxydromiki (Greece only).
• We will contact you via email if there are any issues with your order.
• All orders are processed during working days. We do not process orders on weekends or holidays (including Christmas Eve and Christmas Day, 26/12, New Year’s Eve, New Year’s Day, 2/01/2020)
• For any questions please contact us via email firstname.lastname@example.org or tel. +30 6944 503 508 (11:00-19:00 CET)
• For shipment in Asia, Africa, Australia or South America please contact us via email: email@example.com
For returns please contact via email firstname.lastname@example.org or tel +30 6944 503 508 (11:00-19:00 CET)
We will provide you with a prepaid shipping label and will assist you in arranging pick up.
For returns we will debit your credit card or pay pal account once we receive and inspect the returned items that they are in their original condition, unused, unworn, with their original packaging and with their tags untouched in their original attachment. We cannot accept any returned item which doesn’t have the original tags attached. For this purpose, please email us at email@example.com. Within 72hours following receipt of your request we will send you instructions on how to return the products to us.
In case you need to exchange your purchase we will be happy to assist you.
In case that you will need a repair on a damage that may occur in time, please feel free to send as a photograph of the item that needs a repair and we will be happy to assist you. Repair charges may occur depending on the nature of the repair. However, you will be responsible for paying all shipping costs via tracked delivery postal service for repairing your item.
Our policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with all tags attached.
To complete your return, we require a receipt or proof of purchase.
Refunds are not accepted for any item not in its original condition, damaged or missing parts for reasons not due to our error and for any item that is returned more than 14 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale or Special offer items (if applicable)
Only regular priced items can be refunded (if approved for refund).
Unfortunately sale or special offer items cannot be refunded.
Exchanges (if applicable)
If you wish to exchange your item for another, you can do so within 14 days of purchase by contacting us at email@example.com
We will replace items if they are not defective or damaged upon receipt.
If you need to exchange an item, please send us an email at firstname.lastname@example.org we will send you instructions how to return your item safely to us via tracked delivery.
To return your product, you have to address your product to:
Atelier Dassios, 35 Vasilissis Sofias Avenue, 106 75 Athens Greece.
If you are shipping an item to Atelier Dassios, you should always use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
For all Customer Care inquiries please contact us at email@example.com